Refund Policy

The Shop does not accept any returns or exchanges due to customer circumstances, and cannot accommodate requests based on reasons such as differences in product condition, size, color, texture, or overall impression.

The products offered include both pre-owned and new items, all of which are inspected and evaluated prior to sale; however, misunderstandings of product descriptions, subjective interpretations of wear or quality, perceived discrepancies between images and the actual product, or external factors related to shipping are not eligible grounds for return.

Returns are only accepted in cases where the Shop determines that a clear and undeniable error has occurred on our part. Such cases include situations where an item different from the one ordered is delivered, a significant defect not stated in the product description is discovered, an initial defect in a new product is confirmed, or a shipping error or other operational mistake by the Shop is evident.

However, even if a case falls under these exceptions, items that show any change in condition—such as signs of use, washing, missing accessories, noticeable odors, or similar alterations—will not be eligible for return. Additionally, returns will not be accepted for reasons based on subjective customer perceptions of quality or due to age-related characteristics inherent to vintage or pre-owned items.

Conditions Required for Returns or Exchanges

The following conditions must all be satisfied:

• The Shop must be contacted within 14 days of the product’s arrival.
• The item must remain unused and unworn, with all original tags, accessories, packaging, and other included items intact.
• The item must be free from any odors, including but not limited to perfume, tobacco, or pet-related smells.
• The product must not show any damage, contamination, or modification caused by the customer.
• The customer must follow the return instructions provided by the Shop.

If the Shop acknowledges that the return is due to our error, return shipping costs will be borne by the Shop, and any fees incurred by the customer (such as bank transfer fees or payment processing fees) will also be covered at no cost to the customer.

However, returns due to customer reasons are strictly not accepted under any circumstances. Eligible return cases are exceptional and limited, and the final judgment will be made at the discretion of the Shop.

Refunds will be processed after the returned item has been received and its condition confirmed. The timing of the refund appearing in the customer’s account depends on the policies and processing times of the relevant payment services or financial institutions.