Shipping policy

Products are generally shipped within 1–2 business days after the order has been confirmed. However, the actual dispatch time may vary depending on factors such as product type (pre-owned or new), inventory status, seasonal workload, and inspection processes. Delivery dates may also be delayed due to the courier’s operational conditions, weather, traffic, or other external circumstances, and therefore cannot be guaranteed.

Shipping fees are set at a flat rate of 800 JPY nationwide. Additional charges may apply for Okinawa Prefecture and remote islands. Orders totaling 10,000 JPY or more (tax included) qualify for free shipping.

The shipping method, courier service, and packaging materials are selected at our discretion, and we do not accept customer requests for specific delivery methods or carriers. If a shipment is returned to us due to reasons attributable to the customer—such as incorrect address information, refusal of delivery, or prolonged absence—the cost of reshipping will be borne by the customer.

Minor damage to packaging materials, such as dents or scuffs that do not affect the product itself, is not covered by compensation. In the event of a shipping accident (e.g., loss or damage), we will respond in accordance with the courier’s policies. A tracking number will be provided once the shipment has been dispatched, and customers are responsible for checking the delivery status.

For orders containing multiple items, shipments may be divided into multiple packages depending on package size and stock locations. This Shipping Policy is subject to change without prior notice and will apply from the time the updated version is posted on this website.